The transmission output speed sensor is reported to be losing communication with the powertrain control module, causing a downshift.The instrument cluster is one of the most important parts of the Ford truck. It is my understanding that this is related to recall 19s07. I will be calling tomorrow to customer care about this issue and demanding a rental car until the vehicle is safe to drive. As of 2/20/19, no further contact has been made with Ford regarding the issue. I nearly lost control of the vehicle but was able to regain control. The next day in the evening, the truck downshifted to second gear while I was on the freeway doing 55 miles an hour. This was done at no cost but I was told this was all they could do for me at this time. After insisting repeatedly that something be done, I was told I could bring the truck in the have the power train module "reprogrammed". They gave me a runaround about how an official fix was not available yet and asked me if I had tried turning the car off and back on again. I arrived at work and called the dealer immediately. When I got off the freeway, I realized that I no longer had 1st, 2nd, or 6th gear. There was no description of the problem, just a logo. It dropped from 6th to 5th gear and a wrench logo appeared in the message screen. On the morning of 2/19/19 while on the freeway at approximately 70 mph, the vehicle went into what I assume is "limp mode". He did not pick up and did not return my call despite my leaving a detailed message and calling again later in the day. The next morning I called the service department at jack demmer Ford in wayne mi to speak with my service rep. There was no loss of control as the road was dry and my speed was 40 mph. On the evening of 2/14/19 while returning home from the car wash, my 2012 Ford F-150 suddenly downshifted into 1st gear from 6th gear while the vehicle was in motion. I have also sent an email to the general manager of peoria Ford in phoenix az and have yet to receive a response. I am stuck driving my truck everyday in fear of being stranded and causing an accident. The issue persists with no action from Ford. I have also waited for a week for a call back from the service manager but no response.
Customer service and have had the issue escalated 3 times, each time they come back with a response "there are no current programs available to assist" even though there is a Ford issued recall issued in Feb. 2 different dealerships have now refused to replace the part because the error code is not present when I get the vehicle there and that is because I have to get the issue to clear so I can continue driving it. After much much research and agreed discussion with the service rep at 2 different dealerships, it displays the exact symptoms of the lead frame which is mentioned in the recall issued related to this issue. Then, stop the vehicle, turn it off, restart, then runs fine until next occurrence. Issue: vehicle stops shifting, locks into the gear that it is in, speedometer stops working, all data goes blank and transmission acts like it slips. The next day, encountered a related issue, after taking it back, the service rep stated that it seems to be the lead frame and would be covered by Ford but did not off an additional appointment, advised to call back if the problem persists.
They did not replace the part, instead flashed the sensor with new software. After experiencing a speed sensor failure in my Ford F-150, I took it to a local dealer to have the recalled part replaced (speed sensor/lead frame).
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